Terms & Conditions

Welcome to Express Parts Supply. This website is operated by Express Parts Supply. By accessing our website, creating an account, placing an order online, placing an order by phone, or using any related services, you agree to be bound by these Terms & Conditions.

Throughout these Terms, the words “Express Parts Supply,” “expresspartssupply.com,” “we,” “us,” and “our” refer to Express Parts Supply. The words “you” and “your” refer to the customer or user of this website.

If you do not agree with these Terms & Conditions, please do not use this website or place an order with us.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to review this page periodically for updates.

Privacy Policy

Your use of this website is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect customer information.

Pricing

Product prices displayed on our website may represent retail prices, manufacturer-suggested prices, vendor-suggested prices, or prices estimated under standard industry practice, unless otherwise stated.

We make every effort to provide accurate pricing. However, errors may occur. If an item is listed at an incorrect price, Express Parts Supply reserves the right to cancel the order, contact you for instructions, or correct the pricing before processing the order.

Prices and availability are subject to change without notice.

Order Acceptance

All orders placed through our website, by phone, or through any other sales channel are subject to acceptance by Express Parts Supply.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Reasons may include, but are not limited to:

• Product availability
• Errors in product information
• Pricing errors
• Payment issues
• Fraud prevention or verification concerns
• Quantity limitations
• Incorrect billing or shipping information

If your order is canceled after payment authorization, we will void or refund the transaction as applicable. Depending on your financial institution, it may take several business days for the authorization or refund to appear on your account.

Product Descriptions

Express Parts Supply attempts to provide accurate product descriptions, images, specifications, compatibility information, and replacement part references.

However, we do not guarantee that product descriptions, images, compatibility data, or other content on this website are always accurate, complete, reliable, current, or error-free.

It is the customer’s responsibility to verify part numbers, model compatibility, and product specifications before ordering. If you are unsure whether a part is compatible with your appliance, please contact us before placing your order.

If a product you receive is not as described, your sole remedy is to return the item in unused condition, free from damage, and in its original packaging, subject to our Return Policy.

Product Images and Colors

We make every effort to display product images and colors accurately. However, actual product appearance may vary due to screen settings, lighting, manufacturer updates, packaging changes, or supplier variations.

Product images are provided for reference only and may not always show every detail, marking, label, or included accessory.

Intended Users

This website is intended for users who are 18 years of age or older. If you are under 18, you may use this website only with the involvement and consent of a parent or legal guardian.

Express Parts Supply reserves the right to refuse service, terminate accounts, cancel orders, or remove content at our discretion.

Billing and Shipping Address Verification

For fraud prevention and customer protection, orders may be held for verification if the billing address does not match the payment method on file.

If your order is shipping to an address different from your billing address, additional verification may be required. We may contact you by phone or email before processing the order.

If we are unable to verify the order within 14 business days, the order may be canceled.

Special Orders

Special Order items are products that are not normally stocked by Express Parts Supply or products that must be ordered directly from a manufacturer, supplier, or distributor.

Special Order items may be subject to limited cancellation or return terms. If a Special Order item is approved for return, a restocking fee may apply. Unless otherwise stated, approved returns on Special Order items may be refunded at 80% of the original purchase price.

Sales Tax

Express Parts Supply is located in Virginia. Sales tax may be collected where required by law and is calculated during checkout.

Customers are responsible for any applicable taxes, duties, or fees related to their purchase.

Coupons, Discounts, and Promotions

Coupons, discount codes, and promotional offers are subject to the terms listed with each promotion.

General coupon and discount guidelines:

• Coupons may only be used for eligible items.
• Items must match the coupon or promotion description.
• Only one coupon or discount may be applied per qualifying item unless otherwise stated.
• Coupons cannot be redeemed for cash.
• Coupons cannot be applied after an order has already been placed.
• Expired, invalid, or unauthorized coupon codes will not be accepted.
• If a product purchased with a coupon is returned, the refund will be based on the amount actually paid after the coupon discount.

Express Parts Supply reserves the right to refuse, cancel, or limit any coupon, discount, or promotional offer at any time.

Order Processing

Orders are processed during normal business hours. Actual shipping times depend on product availability, payment verification, carrier pickup schedules, and order volume.

Orders are not processed or shipped on Saturdays, Sundays, or holidays.

If an order is delayed due to backorder, inventory shortage, payment verification, or another issue, we will make reasonable efforts to contact you by phone or email. You may be given the option to remain on backorder, substitute another item, or cancel the order if it has not shipped.

Payment Terms

We accept approved payment methods shown during checkout, which may include major credit cards, debit cards, PayPal, or other available payment options.

All orders must be paid in full before shipment or pickup unless prior written credit terms have been approved by Express Parts Supply.

Wholesale customers may be eligible for special pricing or account terms only after account approval.

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information, password, and account access.

You agree to accept responsibility for all activities that occur under your account.

You may use this website only for lawful purposes. Prohibited activities include, but are not limited to:

• Fraudulent activity
• Misrepresenting your identity
• Attempting to interfere with website operation
• Unauthorized use of another customer’s account
• Using the website for illegal or harmful purposes
• Submitting false, misleading, abusive, or harmful content

Intellectual Property

All content on this website, including text, graphics, logos, icons, images, product descriptions, layout, design, digital downloads, and software, is the property of Express Parts Supply or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or use website content without written permission from Express Parts Supply.

Reviews, Comments, and User-Submitted Content

Customers may have the opportunity to submit reviews, questions, comments, photos, videos, or other content.

By submitting content to Express Parts Supply, you grant us a non-exclusive, royalty-free, worldwide right to use, reproduce, modify, publish, display, and distribute that content in connection with our business.

You agree not to submit content that is false, misleading, illegal, defamatory, hateful, threatening, harassing, abusive, obscene, or harmful. You also agree not to submit content containing computer viruses, spam, unrelated links, or promotional material for other websites.

Express Parts Supply reserves the right to remove or edit user-submitted content at any time.

Store Pickup / Local Pickup

Some products may be available for local pickup. Not all items qualify for pickup, and availability may vary.

You will be notified when your order is ready for pickup. Please do not arrive for pickup until you have received confirmation that your order is ready.

When picking up an order, the original purchaser may be required to show:

• A valid government-issued photo ID
• The order confirmation
• The payment card used for the order, if requested

Pickup orders may be held for up to two business days after the order is ready. If the order is not picked up within the allowed time, the order may be canceled or returned to inventory.

Express Parts Supply reserves the right to limit pickup availability, pickup quantities, and pickup hours.

Order Cancellation

Because we process and ship orders quickly, cancellation requests must be made as soon as possible.

To request cancellation, please contact us by phone during business hours. Cancellation requests by email, voicemail, fax, or mail may not be processed before the order ships.

If your order has not shipped, we may cancel it without charge. If your order has already shipped, it cannot always be canceled or intercepted.

If a shipment can be stopped or returned by the carrier, additional carrier fees may apply. USPS shipments generally cannot be reversed once shipped. In that case, the customer may be responsible for shipping charges.

Returns

If you are not satisfied with your purchase or no longer need the product, you may request a return within 30 days of receiving the item.

To request a return, please contact us for a Return Merchandise Authorization, also known as an RMA.

Return requests may be submitted by:

Phone: (703) 496-3600
Email: sales@expresspartssupply.com

Returned items must be:

• Approved for return before being shipped back
• In unused condition
• Free from damage
• In original packaging when applicable
• Returned with all included parts, accessories, manuals, labels, and packaging

Customers are responsible for properly packaging returned items. Items damaged during return shipping due to poor packaging may not qualify for a full refund.

Please review our full Return Policy for complete return requirements.

Refunds

Approved refunds will be issued to the original payment method when possible.

Shipping charges, handling fees, special order fees, and restocking fees may be non-refundable unless otherwise required by law or approved by Express Parts Supply.

Refund processing times may vary depending on your payment provider or financial institution.

Limitation of Liability

Express Parts Supply is not responsible for damages resulting from improper installation, incorrect part selection, misuse, unauthorized repairs, electrical issues, appliance damage, loss of business, loss of income, labor charges, service call charges, installation costs, or other indirect or consequential damages.

Customers are responsible for ensuring that parts are installed safely and correctly. We recommend installation by a qualified technician when appropriate.

Contact Information

For questions about these Terms & Conditions, orders, returns, or product information, please contact us:

Express Parts Supply
Website: expresspartssupply.com
Email: sales@expresspartssupply.com
Phone: (703) 496-3600

Business Hours: Monday through Thursday, 10:00 AM to 4:00 PM EST