Privacy Policy

At Express Parts Supply, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, create an account, place an order, or contact us.

By using expresspartssupply.com, you agree to the terms of this Privacy Policy.

Our Privacy Commitment

Express Parts Supply does not sell, rent, trade, or share your personal information with third parties for marketing purposes.

We do not send unsolicited emails. We only use your contact information to process orders, provide customer support, send order updates, respond to inquiries, and communicate with you regarding products or services you requested.

We may disclose information only when necessary to complete your transaction, deliver your order, operate our website, comply with legal requirements, prevent fraud, or respond to lawful legal requests.

Information We Collect

When you place an order, create an account, or contact Express Parts Supply, we may collect information needed to process and support your transaction, including:

First and last name
Billing address
Shipping address
Email address
Phone number
Order details
Payment confirmation details
Account information, if you create an account
Other information needed to complete your order or respond to your request

We collect only the information necessary to process your order, provide support, improve our services, and comply with applicable laws.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Confirm billing and shipping details
Provide order updates and shipping notifications
Respond to customer service requests
Process returns, refunds, or exchanges
Verify account or payment information
Prevent fraud and unauthorized transactions
Improve our website, products, and customer service
Comply with legal, tax, accounting, or regulatory requirements

Sharing Information to Complete Orders

To complete your transaction, some information may be shared with trusted service providers involved in processing and delivering your order.

This may include:

Payment processors
Shipping carriers
Order fulfillment providers
Website hosting and e-commerce service providers
Customer service and support tools
Fraud prevention or security services

These third parties are only provided with the information needed to perform their services.

Payment Security

Shopping with Express Parts Supply is safe and secure. Payment information entered during checkout is processed through secure payment systems and encrypted technology.

Express Parts Supply does not store full credit card numbers on our website. Payment processing is handled by secure third-party payment providers.

If you believe your payment method has been used without authorization, please contact your bank or credit card provider immediately and follow their reporting procedures.

Email Communication

We may use your email address to send:

Order confirmations
Shipping updates
Return or refund information
Customer service replies
Account-related notices
Important website or policy updates

We do not use your email for spam or unauthorized marketing. If marketing emails are offered in the future, you will have the ability to unsubscribe.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, analyze website performance, and support checkout functionality.

Cookies may help us:

Keep items in your cart
Improve website speed and usability
Understand how visitors use our website
Support fraud prevention and security
Improve products, services, and website performance

You may adjust cookie settings through your browser. However, disabling cookies may affect some website features.

Accessing or Updating Your Information

If you create an account with Express Parts Supply, you may access and update certain personal information by logging into your account.

You may also contact us to request updates, corrections, or removal of certain personal information, subject to order history, legal, tax, fraud prevention, and business record requirements.

Data Protection

We take reasonable precautions to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

While we use security measures to help protect your information, no website, internet transmission, or electronic storage system can be guaranteed 100% secure.

Legal Disclosure

Express Parts Supply may disclose personal information when required by law, court order, subpoena, legal process, government request, or when necessary to protect our rights, customers, website, business, or prevent fraud.

Children’s Privacy

Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

Express Parts Supply may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Express Parts Supply
Website: expresspartssupply.com
Email: sales@expresspartssupply.com
Phone: (703) 496-3600